Refund Policy

This policy supplements rights that cannot be excluded under the Australian Consumer Law.

Free downloads

Maius for macOS and Maius Agent Home are free at the moment, so there is nothing to refund on them. The card collected at download is stored and not charged. If these products later become paid, existing customers will be asked to agree to the price before any charge is made; until then there is no payment to return.

The sections below apply to products that are charged for, which today means the weekly hosted subscriptions.

Digital Maius purchase

A customer may request cancellation and a full refund before the private download is first redeemed. After redemption, CogsMe does not ordinarily provide a change-of-mind refund for digital software. This does not affect the customer’s right to a repair, replacement, re-supply or refund where Maius has a major failure, is materially different from its description, cannot perform its stated purpose after reasonable troubleshooting, or another consumer guarantee applies.

Weekly subscriptions

Hosted plans are billed weekly in advance and can be cancelled at any time. Cancelling stops the next payment; access continues until the end of the week already paid for. Part-weeks are not ordinarily refunded on change of mind, because the week has already been supplied.

This does not affect the customer's rights where a consumer guarantee applies — for example where the service has a major failure, is materially different from its description, or cannot perform its stated purpose after reasonable troubleshooting. In those cases the customer may be entitled to a refund of the affected period or to have the service supplied again.

If a payment was taken after a cancellation, contact support and it will be refunded in full.

How to request a remedy

Email leo@ozeki.com.au with the purchase email, Stripe invoice or order reference, the issue and the remedy requested. Do not send passwords, API keys or payment-card details. We may request reasonable diagnostic information and will respond within five business days.

Approved refunds

Approved card refunds are returned through Stripe to the original payment method. Bank processing time is outside CogsMe’s control. Stripe or bank fees are not deducted where the customer is legally entitled to a full refund.

Last updated 2 September 2026 (version 2026-09-02). Contact: leo@ozeki.com.au.