Support
Email leo@ozeki.com.au and a person will read it. Include the email address you bought with and your order reference if you have one — that is the short code shown on the payment confirmation page. We answer within one business day, usually sooner.
Do not send passwords, API keys, Claude credentials or card details. We never need them, and we will never ask for them.
You paid and no email arrived
Check your spam folder first — the licence email carries a download link, which is exactly what spam filters dislike. If it is not there, email us with the address you paid with and we will resend it. Please do not buy it again. A second purchase charges you a second time and does not make the first email arrive any sooner.
You think you were charged twice
Email us with the payment email address and we will check the record and refund any duplicate in full, to the original card, through Stripe. You do not need to prove anything first.
A discount code would not apply
Codes are typed into the Discount code box on the purchase page, before you continue to checkout. If a code was refused, the page says why. If you were charged full price when you held a valid code, tell us and we will refund the difference.
Your download link expired or was used up
Links last seven days and a limited number of uses on purpose. Ask and we will issue a fresh one at no cost — there is no limit on how often you may do that.
The app will not open
Maius is signed with an Apple Developer ID and notarised by Apple, so macOS should open it with a double-click. If you see a Gatekeeper warning, do not override it: the file may have been altered after we built it. Check the SHA-256 shown on your confirmation page and download again.
Refunds and consumer rights
See the Refund Policy. Nothing there limits rights that cannot be excluded under the Australian Consumer Law.
Company
CogsMe Pty Ltd trading as Maius-Ai, ABN 71 700 987 935, New South Wales, Australia.
Last updated 2 September 2026 (version 2026-09-02). Contact: leo@ozeki.com.au.